Personal account istranet

The company Istranet provides services in the field of digital technologies. An extensive network of communications, the use of advanced technologies allow the company to provide customers with a range of services:

  • access and internet
  • analog and digital TV
  • digital telephony
  • technical support 24/7
  • installation of video surveillance systems
  • security services and more

The ability to receive a full range of services from one operator helps to reduce costs, quickly and efficiently resolve any issues.

Registration in the personal account of Istranet

To register in the office, you must conclude an agreement with the company for the provision of services. The contract will contain a username and password.

Authorization in personal account

To enter Personal Area you must enter your login and password on the website of LLC "Istranet".

Personal account functionality

A number of functions are available to users of a personal account, with the help of which many issues can be resolved without leaving home or office:

  • self-configuration of communication in case of interruptions
  • view information about the current tariff
  • the possibility of independent change of the tariff within a month
  • balance check
  • verification of information on the volume of services received, payments made, debts
  • reporting
  • change password and personal information
  • Familiarization with instructions for setting up routers and networks

If you know how to use the most important functions in your personal account, you can not waste your nerves on calls to the technical support service, but time on trips to the office.

For example, if the Internet suddenly stops working for you, you should not rush to call specialists. To get started, review the information in the Internet Status table. The last line can show the state "Enabled" or "Disabled". If "Disabled" is displayed, click "Enable". If "Enabled", try turning it off and on again. In most cases, this is enough for the connection to resume.

A convenient feature is the Promised Payment. If you do not have time to pay the fee before the end of the month, activate this feature. You will have 5 more days during which you will use the Internet and can easily pay for services. The cost of deferred payment is 20 rubles.

    The ordered goods/services can be paid online with a bank card immediately after placing an order - you will see the corresponding button on the order completion page.
    To pay with a bank card, you will be redirected to a secure payment page of the processing company Net Pay LLC. The payment page is the latest international requirements security of payment systems Visa, MasterCard, MIR.
    When paying with a bank card, enter its number, expiration date, CVV code indicated on the back, as well as the name and surname of the owner and contact details of the card owner.
    Make sure that you entered the correct data, and then click on the "Pay" button.
    If your bank card supports 3D Secure technology, you will automatically be redirected to your bank's website, where you will be asked to enter a secret activation code that will be sent to your phone.
    If the card details are entered correctly and there is enough money on the account, you will see a confirmation of payment for the order. After that, you will be prompted to return to the store page.

    Payment through personal account (for individuals)

    Enter your username and password:

    4. AFTER THIS, IT IS NECESSARY TO CLICK ON THE "RETURN TO STORE" BUTTON TO COMPLETE THE PAYMENT OPERATION
    Money is credited to the account instantly - and note: no interest!

    Refund procedure

    For a full or partial refund Money on the card you need to go to the store. The money will automatically be returned to your card within 2-3 days. The exact refund period depends on how long ago the order was placed and on the bank that issued the card (the maximum refund period cannot exceed 30 days). The processing of payment information takes place on the page of the Net Pay processing center, therefore the Buyer's card data is not available to the online store. Information transfer protection is carried out according to the technologies developed by the international payment systems VISA, MasterCard, MIR - Payment Card Industry Data Security Standard (PCI DSS). The use of Secure Sockets Layer (SSL), Verified by Visa, Secure Code, MirAccept and closed banking networks protocols guarantees the security of transactions with bank cards.

    Istranet subscribers have the opportunity to pay for services from their own using the ROBOKASSA service.
    ROBOKASSA is a service that allows you to accept payments using bank cards(Visa and MasterCard) without commission, as well as with the help of mobile commerce services (MTS, Tele2 and Beeline).
    To date, the following currencies are connected to ROBOKASS:

Istranet

Provider Istranet is a reliable Internet provider for individuals. The company works with several types of connections, ensuring that there are no gaps. The main method of data transmission is fiber optic cable, the bandwidth of which is quite high. In addition to web access, there is an Internet telephone and television.

Rates

Internet Istranet offers different tariffs, among which you can choose the best one in terms of cost and speed of work:

· Unlimited 15 Mbps is suitable for working with mail and browsing the web;

· Unlimited 60 Mbps will make networking comfortable and easy;

· Next will provide data transfer at 100 Mbps, which means that social networks, YouTube and other services will respond without freezing, any work issues will be resolved on time.

The Internet Istranet operates in the Moscow region, the coverage area includes more than 300 settlements.

Peculiarities

Istranet technical support answers the phone around the clock, helping subscribers in solving problems. The provider helps subscribers at all stages of connection, advising on equipment, connection and tariff plans. Unlimited tariffs allow you to profitably distribute funds without compromising the quality of the web network.

"Istranet" provides services for the installation of equipment for connecting to high-speed Internet, television, city telephone numbers in private and apartment buildings, offices. For quick access to information, account management, Istranet specialists have developed a personal account. Any client can create an account on the official website of the provider.

Registration

The registration procedure is carried out directly at the Istranet office; it is impossible to create a personal account on the site on your own.

In order to become a client of the provider, it is necessary to conclude a contract for the provision of services, having previously contacted a representative of the organization. After discussing all the nuances, the employees will install the equipment corresponding to the order, configure it, and connect the option.

After signing the contract, the user will be given data to log into the account on the site.

Entrance

You can enter your personal account "Istranet" on the main page of the site istranet.ru through the button "Login to your personal account" located in the upper right corner. When authorizing, a personal login / password is indicated, issued by a company specialist at the time of concluding a service contract.

How to recover a password?

If you lose your password / login, you must contact the support service by hotline or personally visit the branch of the Istranet company. After consultation with a specialist, new details for entering your personal account will be provided. The document required for data recovery is one - a passport.

Mobile app

To control the state of balance, communication with those. provider's specialists have developed mobile app. You can download it on the organization's website, it works on macOS, Windows, Android, Linux, iOS platforms. Downloads are also available through Google Play and the App Store.

In the application, it is possible to receive information about the state of the account, enable / disable Internet access, contact Istranet technical support, and diagnose various network connection problems.


Features and Benefits

Among the advantages of the owners of a personal account, several should be noted:

  • transition between tariffs;
  • balance control, replenishment;
  • "Promised payment" (provided for a few days after the client's request, if the balance is insufficient to charge a subscription fee);
  • Change Password;
  • Access to detailed instructions on setting up and correcting the simplest problems in the equipment;
  • ordering reports on spending money, traffic.

Using a personal account helps the organization's clients fix and solve many communication problems without resorting to the help of a support service. For constant control of service and balance, the Istranet company provides access to your personal account even with a negative balance, it also provides access to a QIWI wallet where you can pay for the provider's services by replenishing your account.

For those who do not have time to pay the full subscription fee, there is an opportunity to connect a special option that gives temporary access to the Internet. It is possible to receive the "Promised Payment" only once a month, a commission of 20 rubles is charged for its activation, which must be paid within 5 days from the moment the service is activated along with the main account.