The interaction is based on the interpersonal relationships of the partners, i.e. subjectively experienced connections between people, manifested in the nature and methods of mutual influence of partners during joint activities. Relationships are considered as a personal basis of interaction, expressed in a system of personal and socially significant goals, attitudes and value orientations, expectations, established stereotypes, emotional responses that one person evokes in another. Although all relationships develop differently, most of them go through the following stages: origin, stabilization And fading. Whether a relationship becomes productive depends on how the partners interact. The form of expression of relationships is direct communication between one partner and another, during which interpersonal relationships manifest themselves with varying degrees of activity.

The basis for establishing a relationship with another person is primarily the need to obtain information and reduce uncertainty. We receive information about a business partner passively when we observe his actions and behavior, actively when we receive information from others, and interactively When we address a person directly, we enter into communicative contact with him. In order to begin a relationship with a person, eye contact is established, and only then begins a conversation, maintains it, and then, if necessary, moves on to a closer relationship.

In informal interpersonal relationships, as is known, there is a balance self-disclosure when people exchange biographical information, personal ideas and problems, difficulties, current situations and circumstances and describe their feelings and experiences associated with them, and feedback, as already noted, verbal and physical reactions to people and their messages, empathy, sympathy.

In contrast to informal relationships, joint activities are carried out to solve a specific professional problem facing the organization or business partners, as well as with the presence of a common goal among its participants.

When a person does not know which pier he is heading towards, no wind will be favorable for him (Seneca).

The structure of joint activities leaves a unique imprint on people’s behavior and includes a number of mandatory elements, which include:

• a single (or coinciding in expected results) goal, its strict regulation and determination of methods for making contacts between people;
• a commonality of motives that encourages people to interact;
• Availability single space and interaction time;
• division of a single process of activity into separate functions and their distribution between participants;
• coordination and correction of individual actions and their management;
• each participant’s knowledge of the norms, rules and procedures of interaction;
• the need to transmit information and exchange it;
• effective feedback vertically and horizontally.

When business partners develop satisfying relationships, they try to stabilize them, i.e. maintain at this level. However, this is only possible when both parties are on the same page about what they want from each other. To maintain stability, partners must consciously speak to each other in an impartial manner rather than making judgments; be open to the interlocutor, and not hide hidden thoughts; make assumptions, offer versions, rather than establish rigid dogmas; negotiate and communicate on equal terms, without humiliating the dignity of another person, reach a compromise (from lat. compromise- agreement based on mutual concessions) and consensus (from lat. consensus - agreement, unanimity).

The basic principle of business relationships is rationality, goal orientation, conscious management of the course of interaction, the search for means to increase the efficiency of joint activities and communication.

Formal and informal group interaction involve differences in contacts depending on the degree of formalization.

Interaction in formal groups allows you to streamline and limit information flows, which are determined by the following regulations:

• organizational (diagram of the organizational structure of the enterprise);
• functional (regulations on departments and services).

The degree of formality of the group is characterized by the following principles:

• mandatory contacts between all participants in communication, regardless of their likes and dislikes;
• the subject-target nature of the interaction content;
• compliance with formal role principles of interaction, taking into account job roles, rights and functional responsibilities, while adhering to subordination and business etiquette;
• the interest of all participants in the interaction in achieving the final result and at the same time realizing personal intentions;
• communicative control of the participants in the interaction, including high level (game, masks, changing roles, manipulation, following the rules);
• formal restrictions (Table 7.3).

Table 73

Types of formal restrictions in business communication

Conventional	These are actions according to instructions, compliance with agreements, etc., as a rule, include compliance with legal regulations, i.e. obligatory, social (ethics of relations and corporate culture) and psychological norms of interaction (regardless of the accentuated types of character of the participants in communication)
Situational	This interaction using a variety of means, in this form of activity, regulations and spatial environment, which is offered, for example, a lecture - in a monologue form, using verbal, visual (slides, presentations) and non-verbal means of communication, and round table- in a polylogical form, in a persuasive manner, using discussion means of communication
Emotional	It manifests itself in the fact that, regardless of the degree of tension in the business atmosphere, the manifestation by each participant of the interaction of high emotional culture and the ability to self-government
Violent	In practice business communication it is permissible to interrupt unconstructive contacts or actions that violate agreements (for example, failure to comply with established regulations or incorrect communication)

In order for the interaction of communication participants to be effective, satisfying to both parties and corresponding to the goals set, people need to comply with a whole set of conditions. These include, first of all, adherence to the norms and corporate rules accepted in society and in a particular organization, compliance with the customs and traditions of one’s country and organization. Customs, as we know, are formed in every nation, helping to adapt to the environment; many of them are consolidated and passed on from generation to generation, based on cross-cultural differences. These are business etiquette or business ethics, corporate culture and organizational behavior. They become moral standards, the observance of which is necessary for every worker.

Social and legal norms communications are developed and developed in a professional environment. Norms- this is a type of rules, generally accepted standards of individual and group behavior that have developed over time as a result of the interaction of group members. Norms can be written or oral. One of them (conventional, legal) - mandatory, others (social, Business Etiquette) are desired to be fulfilled. Some norms apply to all members of the group (organizational culture), others only for certain people (for example, working late or working from home). IN formal group norms may be set by the leader, but this does not mean that they will be accepted by the informal group. Informal groups, as well as teams, can develop their own norms.

Informal groups are characterized by social interaction between people, the expression of the human need to communicate over interests, likes and commitments, complementing formal communication. It is known that informal channels usually transmit information faster than formal ones and play an important role in the distribution of organizational tasks.

At the same time, when interacting in informal groups Information is often spread through rumors and gossip. Gossip is the transmission of information about people known to you and your interlocutor, and this information is not necessarily true. Communication experts note that gossip is one of the most common forms of interpersonal communication. On the one hand, gossip allows you to have a conversation without giving away a lot of information about yourself. For the most part, gossip is harmless because it simply reflects what the organization knows about specific people. Various situations happen in life, it happens that colleagues break off relationships, lose their jobs, get into accidents, win prizes, grants, etc. There is nothing secret in these situations, and if a person has witnessed or participated in such events, he will probably tell himself about what happened to him. A person can exchange gossip for a long time and actually say nothing about himself or learn anything about the other person. Gossip makes it easy to imagine whether it is possible further development relationships because we see whether the other person reacts to the object of gossip in the same way as we do or not.

On the other hand, gossip can be harmful to the partner, be malicious, and convey inaccurate information. Gossip becomes especially malicious when someone deliberately wants to hurt another person whom they this moment not around, or put him in an awkward position. Gossip quickly turns into rumor, and rumors can harm a business partner. At the same time, according to some researchers, rumors are at least 75% accurate.

Each person is an individual who differs from other individuals in his system of life values, principles, moral principles, outlook on life and priorities. A person is a person only when he lives in society, communicates, meets, gets to know and develops together with other people who surround him. The relationship of a person with other individuals and the ability to read people by non-verbal signs, establish contact with them (some feelings, emotions, arouse interest, etc.) is called interpersonal. In other words, interpersonal relationships are the relationship of one person with another, or with a whole group of people.

Classification of interpersonal relationships

The life of every person is multifaceted, which is why relationships in society are different. Depending on the situation and other numerous factors, interpersonal relationships are classified according to several criteria and divided into the following types of interpersonal relationships:

• formal and informal;
• personal and business (professional);
• emotional and rational (practical);
• parity and subordination.

Before studying each type of relationship in detail, we want to recommend modern techniques for achieving psychology in building relationships in various areas. Having mastered these psychological techniques, you will be able to easily interact with people and build relationships.

Personal relationships

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Personal relationships should also include:

• affection;
• hostility;
• friendship;
• respect;
• contempt;
• sympathy;
• antipathy;
• enmity;
• Love;
• love, etc.

This category of interpersonal connections includes those that develop between individuals outside the scope of their joint activities. For example, a person may be liked as a specialist in his field, but as a person he causes hostility and condemnation from his colleagues. Or, on the contrary, a person is the soul of the company, everyone loves and respects him, but at work he is irresponsible and does not take his responsibilities seriously, for which he causes a wave of indignation among his superiors and the team.

Business relationship

Under business(professional) contacts mean those that develop on the basis of joint activities and professional interests. For example, people work together and their common interest is their work. Pupils study in the same class - they have something in common school program, classmates, teachers and the school as a whole. Such relationships develop regardless of personal interpersonal contacts, that is, you may not even have any contact with the person (not communicate or experience any feelings towards him), but the presence of business connections is not excluded, since these people continue to study or work together. The ability to maintain relationships in stressful situations, when you have to communicate with inadequate people, is especially valued, because none of us is immune from this. There is a wonderful book by Mark Goulston about what to do with inadequate and unbearable people in your life. In it you will find techniques and tips that will help you control communication with inappropriate people and eliminate unnecessary conflicts.

The basis of the business type of relationship is the distribution of responsibilities between each member of the team (working, creative, educational, etc.).

Rational relationships

Rational relationships are built when one of the parties, or both parties, have the goal of extracting a certain benefit from this relationship. The basis of rational connections is common sense and calculation. In this case, you can use various techniques and knowledge. For example, such as storytelling.

Emotional Relationships

Emotional contacts develop in a company or group of people based on the emotions and feelings that they have for each other. Only in rare exceptional cases is there an objective assessment of such relationships. personal qualities, therefore, the emotional and rational relationships of individuals often do not coincide. You can dislike a person, but at the same time be “friends” with him for a certain benefit.

Parity and subordination relationships

Contacts between two or a group of people that are based on the principle of equality are called parity. The complete opposite of these are subordinate communications. They are understood as those in which one party has a higher position, social status, position, as well as more opportunities, rights and powers in relation to the other party. This type of relationship develops between a boss and subordinates, between a teacher and students, parents and children, etc. At the same time, interpersonal contacts within the team (between employees, students, brothers and sisters) are of the parity type.

Formal and informal relationships

Interpersonal relationships can be divided into two types: formal and informal. Formal (official) connections are made on legal basis and are regulated by legislation, as well as all kinds of charters, procedures, instructions, decrees, etc. Such relationships are built regardless of personal feelings and emotions. As a rule, such relations are formalized by a contract or agreement in writing as prescribed by law. Formal relationships can be parity (between team members) and subordination (between superiors and subordinates), businesslike and rational.

Informal (unofficial) interpersonal relationships develop without any legal restrictions and on the basis of personal interests and preferences. They can be both rational and emotional, as well as parity, subordination, personal and even business. In essence, formal and informal interpersonal contacts are practically the same as personal and business relationships. But there is a fine line here, which in most cases is difficult to determine, since one type of connection is superimposed on another, a third, and so on. For example, the relationship between a boss and a subordinate. The following types of contacts can occur between them overnight:

• business (employer and employee);
• formal (the employee is obliged to fulfill his job duties, and the employer must pay him for his work, which is regulated by the employment contract);
• subordinate (the employee is subordinate to his employer and is obliged to follow his instructions);
• personal (liking, friendship, sympathy);
• parity (the employer can be a relative or close friend of his employee);
• rational (the employee enters into this relationship for his own benefit - wages);
• emotional (boss good man and the employee really likes it).

All types of personal connections in real life between specific person and those around them are closely intertwined, which complicates the process of drawing clear boundaries between them.

Feelings and their role in relationships

Every relationship is built on the basis of certain feelings, which can be both positive (liking) and negative (antipathy). First, feelings and emotions are formed, caused by the external data of a new acquaintance, and only then certain feelings begin to form towards him, his inner essence. Informal relationships between people are often based on feelings that are far from objective. The following factors distort the opinion of one individual about another, which can significantly affect the set of feelings:

• lack of ability to discern the true intentions and motivations of other people;
• inability to objectively and soberly assess the state of affairs and well-being of your interlocutor or just a new acquaintance at the moment of observing his behavior;
• the presence of prejudices and attitudes imposed by oneself or society;
• the presence of stereotypes that prevent one from discerning a person’s true nature (he is a beggar - he is bad, or all women are mercantile, and men are polygamous, and something like that);
• forcing events and the desire to form a final opinion about a person without fully understanding and without knowing what he really is like;
• inability to accept and take into account other people's opinions and reluctance to do this in principle.

Harmonious and healthy interpersonal relationships are built only when each party is able to reciprocate, sympathize, be happy for the other, and empathize. Such contacts between individuals reach the highest forms of development.

Forms of interpersonal relationships

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Whether a person feels sympathy or antipathy towards another person or group of people depends solely on his ability to accept them for who they are and understand their motive and logic.

There are several stages (forms) of the formation of interpersonal contacts:

• Getting to know each other. This stage consists of three levels: 1 – a person recognizes another by sight; 2 – both parties recognize each other and are greeted when they meet; 3 – welcome and have common topics and interests.
• Friendship (showing sympathy on both sides and mutual interest);
• Partnership ( business relationship, built on the presence of common goals and interests (work, study));
• Friendship;
• Love (is the highest form of interpersonal relationships).

A person is a personality that is born in society. Each society has its own moral principles, certain rules, prejudices and stereotypes. The formation of personality is primarily influenced by the society in which a person lives. How relationships develop in society also depends on this.

Important factors in determining the type of relationship in a company of two or more individuals are not only their belonging to a particular society, but also gender, age, profession, nationality, social status and others. In the same time according to Eric Berne's system, person in mature age able to control the nature of his communication. And that's interesting psychological development, helping to understand yourself and others.

A person is considered a person only if he lives, communicates and interacts with other people who surround him. This material is devoted to the topic of interpersonal relationships, which is studied in class in the 6th grade of social studies. Using this article, you can repeat the topic you have studied and prepare additional information for the lesson.

The concept of “interpersonal relationships”

Each of us has our own principles, life values, moral principles, priorities and outlook on life. The interaction of one person with the people around him, the ability to establish connections with them is called interpersonal relationships.

There is a concept called “Donbar number”, which denotes the maximum comfortable number of connections for a person. Its value ranges from 100 to 230, with an average of 150 contacts.

Life in society is different, and therefore relationships are varied. Their variety depends on many factors and is classified into the following: types :

• informal\formal;
• business\personal;
• practical\emotional;
• subordination\parity.

Let us consider each type of interpersonal relationship in detail below.

Types of Relationships

• Formal\informal ;

All formal (official) contacts are established by law and are formed only on a legal basis. Such relationships are not influenced by personal attachments and feelings. They can be established between team members or superiors and subordinates.

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Informal relationships develop taking into account personal sympathies and feelings.

The types of relationships between a person and the people around him are closely intertwined with each other, so it is difficult to make clear distinctions.

• Personal ;

These include: love and friendship, affection and respect, hatred and antipathy, enmity and hostility. These connections are established regardless of joint activities.

• Business ;

Professional communication is based on professional interests and does not depend on personal attachments. For example, classmates continue to study in the same class, regardless of personal feelings within this group.

• Practical\emotional ;

Practical relationships are established when there is value to be gained from the relationship. They are guided by common sense or calculation.

Emotional connections are built when there are deep feelings between team members.

• Subordination\parity ;

Subordination contacts are built between two individuals, one of whom has a higher status position (boss - subordinate).

Parity relations are established on the basis of equality between all members of the team.

Types of interpersonal relationships

There are such types of interpersonal relationships :

• Acquaintance - has three stages:

• recognition by face;
• recognizing and greeting each other;
• welcoming and having common interests and topics of conversation.

• friendship - mutual sympathy and common interests;
• partnership - business relationships based on common goals;
• friendship - established between those who know how to be friends, that is, the ability to share joy, help in trouble, and inspire trust;
• Love - the highest form of interconnection.

The role of feelings

All contacts are established on the basis of feelings towards others. They can be both positive and negative. First feelings are based on the external data of an acquaintance and only over time personal qualities and character traits are assessed.

The distortion of feelings can be influenced by such factors :

• inability to distinguish true intentions from motivation;
• the ability to objectively evaluate a new acquaintance;
• determination of attitudes imposed independently or by society;
• stereotypes;
• forcing events, inability to fully understand a person;
• not accepting other people's opinions.

What have we learned?

Interpersonal relationships are interactions between people that are based on established moral principles, life foundations of the individual. There are several types of relationships: formal and informal, personal and business, parity or subordination, practical and emotional. All of them are closely intertwined with each other and arranged in the following sequence: acquaintance - friendship - camaraderie - friendship - love.

Test on the topic

Evaluation of the report

Average rating: 4.3. Total ratings received: 422.

1) Using the text of the paragraph, fill out the diagram.

2) Write what kind of interpersonal relationships you have established:

A) with teachers - business

B) with peers - friendly

C) with parents - personal

3) Establish a correspondence between concepts and their definitions: for each element given in the first column, select an element from the second column.

Write down the selected numbers in the table under the corresponding letters

4) Many people make virtual friends on the Internet. Do you think such friends can be considered real? Justify your answer.

Yes, friends from the Internet can be considered real if they can help Hard time not only in word, but also in deed - to come, perhaps do something, talk on the phone with you. In addition, pen pals, or rather the idea of ​​such friendship itself, appeared a long time ago in the world, and not with the advent of the Internet.

5) Read Bulat Okudzhava’s poem “Let’s compliment each other.”

Think about the nicest compliment you've ever received. Write about him.

The most amazing compliment I received was for my good manners and business suit at a gala. My mother's friends made it for me. It was very cool.

A) Write what compliment you would like to give to a loved one.

I would like to tell my mom that she is the most wonderful person in my life, and I am very grateful for the time she spends with me.

6) Remember and write three proverbs about friendship that you like.

Friendship is strong not through flattery, but through truth and honor.

Money can't buy a friend.

A tree is held together by its roots, and a person is held together by its friends.

7) Read the text of Mikhail Tanich’s song “When my friends are with me” and complete the tasks.

What do you think is the value of friendship?

The main value of friendship is the support that friends can give you; often we are not talking about material, but about spiritual and moral support.

A) Write a short story about your friend, girlfriend.

My friend and I met back in primary school- we had identical briefcases, and so we immediately noticed each other and became friends.

He is very good and kind - he always helps me when I ask him, and it often happens that I have not yet had time to ask for something, and he is already in a hurry to help.

We spend a lot of time together after school - going for walks, playing games, just fooling around and chatting. He plays football quite professionally, so our team often wins. I like his directness and openness, the desire to help others, as well as his nobility and honesty.

8) Compare the nature of interpersonal relationships. Fill out the comparison table.

There is no such person in the world who would not need to communicate with his own kind.

And it doesn’t matter at all whether it’s a relationship between a couple or a group. Is this relationship friendly or business? Every relationship has its own algorithm.

In order to make the most effective use of both your communication abilities and the abilities of other people, it is necessary to understand how they are formed in the human psyche starting from birth, as well as under what circumstances they can change and why.

To build good communication, it is important to be able to monitor how certain prejudices and stereotypes inherent in the culture, requirements and needs of the society in which a person lives hinder or help.

Interpersonal relationships play a significant role in the life of every person. They serve as a link that connects inner world a person and his social environment. Regardless of whether a person leads an active lifestyle or is a recluse, interpersonal relationships arise in any case, and they cannot simply be ignored.

A person’s personal and social experience plays an important role in relationships. The establishment and development of relationships is influenced by political, social, and economic factors, but in each of these factors the fundamental factor is the person himself or the group of people to which the person belongs who take part in the formation of relationships. There is no clear distinction between intergroup and interpersonal relations.

Each person is simultaneously a member of several groups. This includes social groups(formal - work collective, professional community, sports communities; informal - various groups, fans; subcultural groups - emo, ska, goths and so on) and family groups, which in turn are divided into small family groups (husband, wife, children, grandparents) and large ones, which include a large number of relatives.

Therefore, when interacting with other people, at least one of the person's group affiliations will be different. In some cases, this helps to form strong and supportive interpersonal relationships, but in other cases, the presence of certain groups in a person’s life may not be beneficial in building the necessary communications.

People of different genders, ages, professions, nationalities, political and cultural views, religions. But in any case, their interpersonal relationships will be greatly influenced by the relationships accepted in the primary groups with which each of the participants in building interpersonal relationships identifies himself.

Interpersonal relationships must constantly develop; they are not a static formation, and both the relationships themselves and the individuals participating in them change. Relationships that do not change over time and do not move to a qualitatively new level, over time, either fade away on their own, or if they break up, they are destructive.

Interpersonal relationships have emotional, sensory, cognitive and behavioral components.

Emotional component forms the basis of interpersonal relationships, it can be both positive and negative. The emotional basis of interpersonal relationships begins to form in early childhood and occurs in stages.

The primary relationship is with the mother. They last, as a rule, from zero to one and a half years. During this period, basic trust or distrust in the world is formed, depending on how contacts with the mother proceeded.

Next, social skills and autonomy are formed, from one and a half to three years. During this period, the father is an important figure; it is he who “separates” the child from the mother and introduces him to the world of social contacts. Accordingly, the way the father did this will be fundamental for the development of communication skills in society (a person will either easily establish interpersonal contacts or will be afraid of them).

After three years, a person develops the concept of his own “I,” separate from the parental couple, and the primary skills of relationships with the group as “I myself,” but behind this there will always be the first two stages.

Without interaction between people individually and in groups, the emotional component of interpersonal relationships cannot form. Emotions are always formed when there is contact.

In interpersonal relationships, it is necessary to take into account that relationships carry subjective and objective aspects. The subjective aspect should be understood as personal perception skills and methods of communication of objects of communication, but they directly depend on group assessment, on those stereotypes that exist in a given society in given time. Consequently, these two aspects constantly interact and complement each other.

Group perception has a great influence on the formation of an individual’s methods of communication; the experience of each individual individually makes its own adjustments to group perception and methods of communication, both within the group itself and outside it.

Difficulties in intergroup - intercultural communications

1) The first difficulty is caused by verbal and non-verbal methods of communication. For interpersonal contacts on a verbal level in another culture or social environment, if a person has a desire or need to interact with one, knowledge of the language of the culture into which the person is trying to join is necessary.

At the non-verbal level, you need to know the specifics of behavior and paralinguistic features of communication accepted in the environment with which you have a desire or need to communicate.

Paralinguistic features, in turn, are divided into

• phonation (tempo, timbre, volume of speech);
• kinetic (gestures, posture, facial expressions of the speaker)
• graphic (features of handwriting, graphic additions to letters, substitutes for letters - &, § and others).

A person often cannot master the subtleties of another language, adequately perceive the verbal and non-verbal specifics of communication, which causes certain difficulties in establishing favorable interpersonal relationships.

The speech and behavior of people with whom you interact may be perceived as aggressive, just as your behavior may be perceived by another person as aggressive or unfriendly. This may be due to ethnic, social and other traditions. When communicating interculturally, a person must take them into account and know them. For example, social distance between people varies across nations, and different cultures is perceived ambiguously.

2) The second difficulty is related to ethnocentrism- the ability to view the whole world through the prism of one’s own culture. To overcome an ethnocentric view of the world, a person needs to learn the rules and techniques of intercultural communication; this requires enormous psychological work on oneself.

3) The third difficulty is stereotypes perception and behavior, errors in interpretations seen and heard when interacting with a completely new person. This is especially true in cases where those in contact belong to different ethnic groups. The level a person occupies in society also greatly influences such situations.

4) The fourth difficulty is uncertainty and ambiguity of the basic rules, through which interaction will take place. Such uncertainty is inherent in both verbal and nonverbal methods of communication.

5) The fifth difficulty is the inevitability of conflict and misunderstanding associated with the fact that people's behavior does not meet mutual expectations and, as a result, is interpreted as an attack on the system of values ​​and morality that exists in a particular society.

Group membership and ethnicity influence relationships of varying degrees of closeness. At the stage of close friendship, a person strives for equal communication; he can communicate on general and personal topics. Such communication helps to destroy cultural stereotypes; people freely exchange thoughts, emotions and feelings. With such communication, stereotypes are destroyed and will have less impact on relationships, first in individually, and are subsequently integrated into the group to which the contact participants belong.

Basic “rules” for building interpersonal relationships

It is important to understand here that there are no rules as such, but there is a certain algorithm that will help you build the most favorable interpersonal relationships.

Important

Form an area of ​​positive emotions:

• try not to immediately accept another point of view with hostility;
• be in solidarity with your partner in some ways, agree on some points that are less important to you today;
• If you feel tension, do not escalate the situation, give your partner the opportunity to cool down.

Problem solving area:

• make suggestions, don’t be afraid to talk about your ideas and vision for building interpersonal relationships;
• an indication of what exactly and why is not suitable for you today and now they will help you find a solution to the difficulties that have arisen;
• Your opinion must be expressed, if only so that it is known;
• In the process of building communications, try to focus 60 percent on your partner/partners.

Problem area:

• do not hesitate to ask for the information you need;
• say that you would like to hear the opinion of your interlocutor;
• In order to establish the scope of the problems, guidelines are needed, otherwise everything will be interpreted differently by each of the participants.

Area of ​​negative emotions:

• Without it, building interpersonal relationships is impossible, but you should not be afraid of it. You just need to remember that in any communications people always have disagreement and a desire to defend their position. There are moments of tension and aggression, and here it is important to learn not to be afraid of it, but to clarify why it arises and what is behind it.

Good luck to you! Communicate and expand your contacts!